Shipping policy
Shipping policy
This policy describes the shipping and delivery terms for orders placed on lumiskyn.fr. It supplements our Terms of Sale, which alone shall apply in the event of any discrepancy.
1. Areas served
We ship to mainland France, Spain (mainland), Belgium, Luxembourg, Switzerland and Canada. If your country does not appear at checkout, it is not currently served.
2. Shipping costs
Delivery is free, with no minimum order amount, for all destinations served.
3. Processing time
Your order is prepared within 1 to 2 business days of payment confirmation. Orders placed on a Saturday, a Sunday or a public holiday are processed on the next business day.
4. Delivery time
The estimated delivery time is 4 to 10 business days after your order, processing time included.
This time frame is indicative. It may be extended during peak periods or in the event of circumstances beyond our control (bad weather, carrier strikes, customs inspections).
In accordance with Article L.216-1 of the French Consumer Code (Code de la consommation), and unless otherwise stated, delivery takes place no later than thirty (30) days after the contract is concluded. After this period, you may require us to deliver within an additional reasonable period and, failing that, terminate the contract and obtain a full refund of your order within fourteen (14) days of the termination.
5. Tracking your order
A tracking number is sent to you by e-mail as soon as the parcel is handed over to the carrier. It may take up to 72 hours before this number shows a first update, while the carrier registers the parcel in its system.
Remember to check your spam folder if you do not receive this e-mail.
6. Delivery address
It is your responsibility to check that the address entered when ordering is correct. An order returned because of an incomplete or incorrect address may be reshipped at your expense. If you notice an error, contact us within one hour of placing your order at support@lumiskyn.fr: after that time, preparation may already have begun.
7. Late, lost or damaged parcel
If your parcel is not delivered by the end of the announced time frame, write to us at support@lumiskyn.fr stating your order number: we will open an investigation with the carrier and keep you informed.
If a parcel is damaged on receipt, please report it to us within 72 hours, attaching photographs of the packaging and of the product. We will then replace it or refund you, at no cost to you.
8. Customs duties
For France, Spain, Belgium and Luxembourg, which are European Union countries, no customs duties or clearance fees will be requested from you on delivery.
Deliveries to Switzerland and Canada, which are outside the European Union, may be subject to customs duties, taxes or clearance fees. These amounts are set by the authorities of the destination country and are payable by the recipient.
9. Returns and withdrawal
The terms for returns, withdrawal and refunds are detailed in our Refund Policy.
10. Contact us
For any question about your shipment:
E-mail: support@lumiskyn.fr
Telephone: +33 6 44 65 03 99